Most CRMs end up unused. The team starts strong, the data goes stale within a quarter, and within a year the spreadsheet is back. Sales meetings devolve into "where did we leave that deal" and follow-ups land days late, if at all.
The problem is rarely the software. It is that the system was set up for a generic business and dropped on a real team. Without a configured pipeline, real training, and someone you can actually reach for support, even the best CRM becomes another tab nobody opens.
"A CRM is only as valuable as the team that actually uses it."